FAQ
FAQ
What comes in my order?
You’ll receive your ordered set of nails along with an application kit, featuring nail glue, a nail buffer, a wooden cuticle pusher, and an alcohol wipe.
How long do the nails stay on?
This depends on your method of application. For each method, ensure you avoid water for at least 1 hour and use gloves if washing dishes!
1-2 days: Use the adhesive tabs provided in the application kit.
5-7 days: Apply a dot of glue on each natural nail and a dot on the back of your Kimpressed nails.
7-14 days: Follow the instructions on the back of the nail mounting card.
Are the nails reusable?
Yes! If they’re still in good condition post-removal, give the back of the Kimpressed nail a gentle buff to remove any remaining glue and they’ll be good to go. You can restore the shine using an alcohol pad.
How do I figure out my nail size?
Check out our sizing page to get the right fit.
What if my sizes don’t correspond with the standard sizes?
No worries! Opt for “custom” and share your measurements under “order instructions” when you add to basket.
What happens if my package gets lost?
Once the package is with the carrier, Kimpressed can’t control its journey. Please check your address is correct and if it is, reach out to the local post company in charge of delivery for assistance.
Do you accept exchanges or offer refunds?
All sales are final due to orders being made to fit and also for hygiene purposes. Be sure to check your order and size before placing your order. If there are any issues with quality or damaged nails, please let us know within 2 weeks of receiving your ordere.
How long does it take to process and ship my order?
Processing usually takes 5-14 business days before shipping. Thanks for your patience – we’re a one-person show here!
Do you ship internationally?
Yes! Please be aware, we are not responsible for any custom or import fees.
What are the shipping times?
Shipping times vary based on your location:
UK: 1-3 business days
EU: 8-10 business days
International: 10-12 business days